Posts tagged: error

Increase Maximum Acceptable Message Size in Exchange Server 2010

On Small Business Server 2011 you receive the following event ID in the event log and messages are not retrieved from a POP3 account using the pop3 connector:

 

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Log Name: Microsoft-Windows-Small Business Server/Operational

Source: Windows Small Business Server 2011 Standard
Event ID: 210
Task Category: Windows SBS POP3 Connector
Level: Error

One or more messages (1) were left in the ‘xxxxx@xxxxxxx.com.au’ account on the POP3 server ‘xxxxx.xxxxxxx.com.au’ because they are larger than the maximum acceptable message size (the largest message is 11533705 bytes). You can either connect to the POP3 account and retrieve or delete the messages manually, or increase the maximum acceptable message size in Exchange Server.

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To Fix this you will need to open an Exchange Management Shell and run the following:

get-receiveconnector | select identity,maxmessagesize

As you can see this shows a list of receive connectors on your server. In this case they are currently at 20Mb which I’ve found to be adequate. If yours are lower than this you can change the MaxMessageSize with the following:

set-receiveconnector “Windows SBS Fax Sharepoint Receive SERVER1″ -maxmessagesize 20MB

In this case the command did nothing as the connector was already at 20Mb. Change all three connectors to your desired levels.

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Help and Support Service not in Services.msc

We were receiving the below error whilst trying to run System Information on a Windows 2003 server running SP2.

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Help and Support Error
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Windows cannot open Help and Support because a system service is not running.

To fix this problem, start the service named ‘Help and Support’.
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OK
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Upon opening up the Services MMC the Help and support service was not in the list.

To fix this:

1. Open a command prompt

2. Type “cd %windir%\PCHealth\HelpCtr\Binaries”

3. Type “start /w helpsvc /svchost netsvcs /regserver /install”

4. open the Services.msc

5. Find “Help and Support” in the list and start the service

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The requested lookup key was not found in any active activation context

After doing a repair on a windows installation which was corrupted we were getting the following error when trying to go to a website from the address bar of Internet Explorer 6 and also when clicking on the windows update icon on the start menu.

I believe this was occurring because prior to the repair the computer had Internet Explorer 8 and some IE8 settings must have been still hanging around causing problems.

To fix this I was able to download the full version of IE8 from http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx (or just google for “IE8 download”) using an installation of Firefox on the system and then installing it off of the hard drive. After a reboot I was able to run windows update and browse again.

If you don’t have another browser on the system just download the installation files on another system and copy them over using some sort of external drive.

Some websites say that you can uninstall the previous installation of IE8 or IE7 using the Add/Remove programs but in this case the entry was not in the list. There is also an uninstaller under c:\windows\ie7 or c:\windows\ie8 but the uninstaller failed in this case.

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